Cancellation Policy

YOUR APPOINTMENT IS VERY IMPORTANT TO THE STYLISTS AT BODY SALON & SPA. IT IS A TIME WE RESERVE ESPECIALLY FOR YOU. WE UNDERSTAND THAT SOMETIMES SCHEDULE ADJUSTMENTS ARE NECESSARY; THEREFORE WE RESPECTFULLY REQUEST AT LEAST A 24 HOUR NOTICE FOR CANCELLATIONS OR RESCHEDULING. THIS ALSO INCLUDES MAKING ANY CHANGES TO SCHEDULED SERVICES. WE UNDERSTAND THAT NEEDS CHANGE AND YOU MAY NO LONGER WANT ALL THE SERVICES YOU PREVIOUSLY SCHEDULED. THESE CHANGES MUST ALSO BE MADE PRIOR TO THE 24 HOUR NOTICE TO AVOID BEING CHARGED FOR THE SCHEDULED SERVICES AS THE TIME IS RESERVED FOR YOU. 

PLEASE UNDERSTAND THAT WHEN YOU FORGET OR CANCEL YOUR APPOINTMENT WITHOUT GIVING ENOUGH NOTICE, WE MISS THE CHANCE TO FILL THE APPOINTMENT TIME, CLIENTS ON OUR WAITING LIST MISS THE OPPORTUNITY TO RECEIVE SERVICES AND THE BUSINESS HAS A LOSS OF REVENUE. 

WE CONFIRM APPOINTMENTS 48 HOURS IN ADVANCE AND SEND A REMINDER 24 HOURS PRIOR AS WE KNOW HOW EASY IT CAN BE TO FORGET AN APPOINTMENT. SINCE THE SERVICE TIME IS RESERVED SPECIFICALLY FOR YOU, A CANCELLATION FEE OF 50% OF THE SCHEDULED SERVICES WILL APPLY IF THE 24 HOUR NOTICE IS NOT MET THE FIRST TIME, AND A CREDIT CARD WILL BE REQUIRED TO KEEP ON FILE TO BOOK FUTURE APPOINTMENTS. WE RESERVE THE RIGHT TO CHARGE THE FULL SERVICE AMOUNT FOR SUBSEQUENT MISSED APPOINTMENTS WHEN THE CANCELLATION POLICY IS NOT MET. 

SERVICES SCHEDULED AND RECEIVED THE SAME DAY WILL FOLLOW THE SAME POLICY WITH FIRST OCCURRENCE AT 50% AND A CREDIT CARD ON FILE AND SUBSEQUENT MISSED APPOINTMENTS UP TO THE FULL TOTAL OF SCHEDULED SERVICES.

 APPOINTMENTS SCHEDULED WITHIN A PACKAGE WILL INCUR A DEDUCTION OF ONE SERVICE IF THE APPOINTMENT IS CANCELED WITHIN 24 HOURS OF THE APPOINTMENT TIME.

SERVICE DEPOSIT- SOME SERVICES MAY REQUIRE A SERVICE DEPOSIT AGREEMENT. THESE SERVICES WILL FOLLOW THE TERMS OUTLINED IN THAT AGREEMENT. 

THANK YOU FOR SUPPORTING AND RESPECTING OUR CANCELLATION POLICY.

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